Feedback

Customer relations

We trust that you have enjoyed your visit with us and leave feeling both revived and relaxed.

Our team has the highest commitment to providing a quality service and in order for us to achieve that we rely on feedback from our guests to tell us what we are doing well and what we need to improve on.

This form can be completed in our Spa Relaxation Lounge and returned to our Reception staff, alternatively please visit our website www.hepburnbathhouse.com to complete our online feedback form.

Please rate each of the following from 1 to 5: 1 = Very Poor and 5 = Excellent.

The reservation process

The ease with which you made your reservation.

The staff provided adequate information to enable you to select your treatment?

You were advised of what to expect, such as what to wear and when to arrive.

Your Arrival & Welcome

The receptions area was clean and well presented.

The staff provided a friendly welcome, attended to you promptly and gave clear instructions for the Bathhouse & Spa.

If using the Bathhouse & Sanctuary: The change rooms were clean and tidy.

The Bathhouse & Sanctuary

The pool concourse and pools were clean.

The pool temperatures were to your liking.

You enjoyed the facilities available.

The Spa

The Spa Relaxation Lounge was clean and tidy.

You were offered a beverage upon entry to the Lounge.

Your therapist was friendly and fully explained the steps of your treatment prior to it commencing.

Your treatment experience met your expectations.

Purchasing retail products and settlement of your account was efficient and the staff member was friendly.

On a scale of 0 to 10, how likely are you to recommend the Hepburn Bathhouse & Spa to family, friends and colleagues?

How did you hear about us?

Comments

Your details

First name

Last name

Phone no.

I would like to be contacted regarding my comments, compliments or suggestions

During business hours

After business hours

Email address

Mailing list

Subscribe the newsletter

Street address

State

Postcode