Bathhouse & Spa etiquette

Our Spa environment is one of relaxation and tranquillity. In light of this Hepburn Bathhouse & Spa is a mobile phone and smoke free environment.

If you wish to use the Bathhouse, appropriate swimwear is required. Swimwear is available for sale from the Spa Boutique if you are not able to provide your own. Towels are available for hire from the lower deck reception if necessary.

If you are using The Sanctuary facilities, appropriate swimwear is required and a robe and towel will be provided for your use.

A minimum age of 16 years is required for entry to the Sanctuary and The Spa. In The Bathhouse and change rooms, children under the age of 16 years must be directly supervised by a responsible adult at all times.

Bookings

Bookings for The Bathhouse are not necessary, however bookings for The Sanctuary are recommended.

Whether your preference is for male or female therapist, time of day, or having your treatment in a double treatment room with a friend, please be advised that all bookings are subject to availability.

Scheduling appointments

To schedule an appointment please speak with our reception team who will help guide you to the right treatment choice. To ensure your preferred time and service are available, we recommend booking in advance. To secure your booking we will need to have a valid credit card number. Please have your Visa or Mastercard available when you make your reservation.

Spa arrival

If you are enjoying the facilities in The Bathhouse before your spa treatments, we recommend that you arrive at least two hours before your scheduled appointment. Otherwise, please arrive at least 30 minutes prior to your spa appointment so that we can properly prepare you for your treatment in a relaxing manner. Please understand that late arrivals may result in a reduced treatment time.

What to wear

At the Spa we provide robes, towels, slippers, shower caps, disposable briefs and all amenities required during your visit.

Medical conditions

Please advise us of any health conditions, allergies or injuries which might affect your spa experience when making your reservation.

Pregnancy

We have specially designed treatments suitable for mums to be. Please allow us to help guide you in selecting which treatments will be most suitable for you during this special time.

Gift vouchers

Gift vouchers are available and can be redeemed for treatments and packages. Vouchers can be mailed, express posted, or can be collected from Hepburn Bathhouse & Spa. Vouchers are valid for 6 months from date of purchase.

Wedding parties & group bookings

Allow us to help you prepare for your wedding. Visit us the day before your celebration for a selection of spa treatments to ensure you and your bridal party feels calm, and looks radiant. We welcome groups and will be pleased to customise a program to suit all occasions.

Spa boutique

Located adjacent to the spa relaxation lounge is our Spa Boutique. Choose from a selection of spa beauty products, health & lifestyle products, sensory body care products, candles, herbal teas and exclusive Hepburn collection spa products.

Cancellation policy

A 100% charge will apply for any treatments cancelled without 48 hours notice.

Credit Card details are taken at the time of booking as confirmation however please note that your card is not charged at this time.

Group Cancellation Policy

A 100% charge will apply for any treatments or services cancelled without 7 days notice.