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Blog

What to expect when visiting the Hepburn Bathhouse & Spa in July 2020.

UPDATE: 4th August 2020 1:24pm

Sadly, we’re temporarily closed until further notice. Let’s use this time to reconnect with those important to us.

As per the latest state government announcement made yesterday, from 11:59pm on Wednesday, regional Victoria will return to Stage 3 “Stay at Home” restrictions.

We’ll be temporarily shutting our doors from close of business this Wednesday, 5th August 2020.

These restrictions and the closure of the Hepburn Bathhouse & Spa will remain in place for six weeks, or until further advised by the State Government.

For full info, please refer to our website and check your email inbox for updated advice.

#besafe #reconnect

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Winter is undoubtedly the best time of the year to visit the Hepburn and Daylesford region. Our suggestion is to soak in the rich mineral waters of Hepburn Bathhouse & Spa, enjoy a nurturing spa experience, such as mineral massage or a private bathing experience.  Enhance the mineral wellness soaking experience with a night or two in one of our luxury villa’s where you can cosy up beside a fireplace, enjoy a glass of wine and simply reflect and reconnect.


As you may already know, the Hepburn Bathhouse & Spa has reopened... albeit in a limited capacity. We have some changes to our normal operation during this time and want to be sure you are aware of them prior to arriving.

So, what can you expect when you next visit? 

Social Distancing
Strict social distancing measures are in place and we ask that all guests observe and adhere to the allocated signage and capacity limits per room. The good news is there is currently reduced numbers in each area, meaning more space for you and your guests.
 

Revised Bathing Intervals
Our mineral bathing intervals are for 1hr 45min per session. Sessions are at 9am, 11am, 1pm and 3pm daily and subject to change. This ensures each area is thoroughly sanitised between sessions for your safety and comfort.

 

Dedicated and Continued Cleaning
During each bathing session you will see staff cleaning and sanitising common touch points. At the conclusion of each bathing session, a further sanitisation is carried out by our team. Dedicated sanitising procedures are also in place for spa experiences, allowing you to simply relax and enjoy your wellness experience.

 

Closed Spaces
Some spaces remain closed under current state restrictions. This includes the Mineral Hammam and Aroma Steam Room. Our spa jets are also deactivated during this period. Toilets, showers, change rooms and lockers are currently open and accessible. You may wish to arrive ready to bathe for further convenience.

 

More Space for you to Enjoy
Relax in style with a limited capacity of guests permitted within our amazing bathing facilities. While some areas may be closed due to state government guidelines, this means more space for you to relax and enjoy with fewer people in each area.

 

Hand Hygiene
Hand hygiene stations are located upon entry into the Hepburn Bathhouse & Spa and at the entrance to our mineral soaking areas. Further hand sanitisation is available throughout the building.

 

Pre-Bookings
Pre-Bookings are essential. This allows us to plan for your visit and ensure appropriate measures are in place for both you and our staff.

 

Contact Details
We will require the individual contact details of each guest prior to arrival. Guest details are taken on arrival for Bathhouse and Sanctuary visitors. Spa experience customers will be required fill in a pre-treatment questionnaire.

 

Cashless Payments
Cashless payments are now the new normal. We use contactless payments for any onsite purchases and pre payment online prior to arrival.

 

Spa Experiences
Our therapists will use strict hygiene practices within the spa treatment rooms, wearing masks during your treatment, room sanitisation between treatments, and freshly laundered towels for every treatment. You may request Gloves/Mask for yourself during the treatments.

 

Relaxation
Relaxation remains the same. It’s time to kick back and enjoy the fresh, open and calming environment that is Hepburn Bathhouse & Spa.

 


 
Wellness is at the heart of everything we do and we want to ensure you that every step is being taken to ensure you have an amazing, safe and relaxing Hepburn Bathhouse & Spa experience. 
 
We thank you for your patience and understanding as we navigate regulatory changes.

 

by Hepburn Bathhouse & Spa      Jul 2nd 2020