What to expect when visiting Hepburn Bathhouse & Spa
Rediscover wellness... We have some changes to our normal operation during this time and want to be sure you are aware of them prior to arriving.
So, what can you expect when you next visit?Preparation for your visit
In preparation for your visit and in line with Government restrictions:
- On arrival please scan the QR code on your device and register your contact details. We will have a manual register for those unable to use the QR code.
- All guests and visitors 16 years and over are required to provide proof of full vaccination (2 doses) upon entry and follow the current public health orders. We recommend connecting your vaccine certificate from your My Gov account prior to visiting as proof of vaccination. Click here for more information about how to do this.
- Face masks are required to be worn.
Strict social distancing measures are in place and we ask that all guests observe and adhere to the allocated signage and capacity limits per room. The good news is there is currently reduced numbers in each area, meaning more space for you and your guests to enjoy and indulge.
Dedicated and Continued Cleaning
During each bathing session you will see staff cleaning and sanitising common touch points. At the conclusion of each bathing session, a further sanitisation is carried out by our team. Dedicated sanitising procedures are also in place for spa experiences, allowing you to simply relax and enjoy your wellness experience.
More Space for you to Enjoy
Relax in style with a limited capacity of guests permitted within our amazing bathing facilities. While some areas may be closed due to state government guidelines, this means more space for you to relax and enjoy with fewer people in each area.
Hand hygiene stations are located upon entry into the Hepburn Bathhouse & Spa and at the entrance to our mineral soaking areas. Further hand sanitisation is available throughout the building.
Pre-Bookings are essential. This allows us to plan for your visit and ensure appropriate measures are in place for both you and our staff.
Contact DetailsID checks and check-ins are compulsory for all venues and guests so please bring your ID with you to demonstrate you are a resident of Regional Victoria and check-in using the Service Victoria Tracing App. Spa experience customers will also be required fill in a pre-treatment questionnaire.
Cashless payments are now the new normal. We use contactless payments for any onsite purchases and pre payment online prior to arrival.
Our therapists will use strict hygiene practices within the spa treatment rooms, wearing masks during your treatment, room sanitisation between treatments, and freshly laundered towels for every treatment. You may request Gloves/Mask for yourself during the treatments.
Relaxation remains the same. It’s time to kick back and enjoy the fresh, open and calming environment that is Hepburn Bathhouse & Spa.
Wellness is at the heart of everything we do and we want to ensure you that every step is being taken to ensure you have an amazing, safe and relaxing Hepburn Bathhouse & Spa experience.
We thank you for your patience and understanding as we navigate regulatory changes.