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Frequently Asked Questions

Considering a visit to the Hepburn Bathhouse & Spa?

We look forward to welcoming you to our amazing facility and trust you will have an amazing experience.

Below are a list of our frequently asked questions:

Mineral Bathing

If you are viiting to experience the iconic Bathhouse or Sanctuary, appropriate swimwear is required. Swimwear is available for purchase from the main reception area if you are unable to provide your own. Towels, robes and lockers are also available for hire throughout the facility. If you are using the Sanctuary a robe, towel and locker are included in your entry.

Please note: A minimum age of 16 years is required for entry into the Sanctuary. In The Bathhouse and change rooms, children under the age of 16 years must be directly supervised by a responsible adult at all times.When visiting we encourage guests to bring a pair of thongs or slippers for use on the concrete floor.

Spa Experiences

If you are enjoying the facilities in the iconic Bathhouse or Sanctuary before your spa spa experience, we recommend that you arrive at least two hours before your scheduled appointment to fully experience the mineral bathing on offer. Otherwise, please arrive at least 30 minutes prior to your spa experience so that we can properly prepare you in a relaxing manner.

Please understand that late arrivals may result in a reduced treatment time.

What To Wear

At the Spa we provide robes, towels, slippers, shower caps, disposable briefs and all amenities required during your visit. Simply relax and reconnect.


For accommodation guests check-in for the Hepburn Spa Retreat and Hepburn Springs Escape is located at the main reception of the Hepburn Bathhouse & Spa between the hours of 3:00pm and 6:00pm.

Medical Conditions

Please advise us of any health conditions, allergies or injuries which might affect your spa experience when making your reservation.

For guests who are pregnant, we have specially designed spa experiences suitable for mums to be. Please allow us to help guide you in selecting which treatments will be most suitable for you during this special time.

Spa Boutique

Located adjacent to our beautiful spa Relaxation lounge is our Spa Boutique. Choose from a selection of spa beauty products, health and lifestyle products, sensory body care products, candles, herbal teas and the exclusive Hepburn collection of spa products.

Cancellation Policy

A 100% charge will apply for all bookings cancelled with less than 48 hours’ notice. For accommodation guests a 14 day cancellation period applies.

For full terms and conditions please visit:

by Hepburn Bathhouse & Spa      Jan 9th 2020