Hepburn Bathhouse and Spa

FAQs

I'm booking to come to the Bathhouse what will I need to bring? 


As The Bathhouse is a public bathing area you will need to bring swim wear and a towel. If you have booked in The Sanctuary you will need swimwear a robe and towel will be provided. 


I want to buy a gift for a friend but I am not sure what package would suit them best? 

We offer a range of treatement packages including our always popular Hepburn Wellness Massage which can be purchased as a treatment voucher, alternativly we offer gift vouchers of a monetary value which can be put towards an experiance of your friends choosing. 


How long before my appointment should I arrive. 

To fully relax and enjoy your experiance at the Bathhouse and Spa we recommend you arrive 15 mins before your schedulded appointment time. This will allow you time to change and complete any pre treatment eveluations that may be required. This information allows your therapist to persoanlise your experiance. 


We are looking forward to a relaxing weekend away do you offer late check out?

Because we know how improtant it is to unwind and relax we offer check-out by 11 allowing you to enjoy a leasurily morning before departing. Due to the demand on our villas we generally cant extend the checkout time further. 


Is your facility wheelchair accessable 

The Hepburn Bathhouse & Spa is wheelchair friendly with ease of access provided. Private Baths and the main Bathhouse are also wheelchair friendly. Please advise reception when booking based on your needs. Please note: No villas and accommodation sites are wheelchair accessible due to the terrain of the site.


Whill I be charged if I cancled my appointment?

A 100% charge will apply for all Bathhouse, Sanctuary and Spa Experience bookings cancelled with less than 48 hours’ notice. 


Can I bring my kids the day spa? 

Children are welcome in the Bathhouse but must be fully supervised in all areas by a responsible adult.
A minimum age of 16 years is required for entry to The Sanctuary and The Spa.


I really loved the products that were used during my treatment can I purchase them anywhere?


We offer our products for sale both at Hepburn bathhouse and spa and online on our website at https://shop.hepburnbathhouse.com/

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